Effective Date: February 5, 2025
At FilippoCarandini LLC, we strive to provide exceptional experiences through our private tours and services. However, we understand that sometimes circumstances change, and you may need to cancel or modify your booking. This Refund Policy outlines the conditions under which you may be eligible for a refund for our services. By making a booking with us, you agree to the terms set forth in this Refund Policy.
1. Refund Eligibility
Refund eligibility is determined by the timing of your cancellation and the specific tour or service you have booked. The following guidelines apply to all bookings made through our website or customer service:
A. Cancellations by You:
More than 30 Days Before the Tour Date: If you cancel your booking more than 30 days prior to the scheduled tour date, you will receive a full refund, minus a small administrative fee.
15-30 Days Before the Tour Date: If you cancel your booking between 15 and 30 days before the scheduled tour, you will be eligible for a 50% refund of the total amount paid for the tour.
Less Than 15 Days Before the Tour Date: Cancellations made within 14 days of the scheduled tour date are non-refundable. We encourage you to contact us as soon as possible if you need to cancel your booking.
B. Cancellations by Us:
Tour Cancellation Due to Unforeseen Circumstances: In the rare event that we must cancel a tour due to unforeseen circumstances such as severe weather, logistical issues, or other factors outside of our control, we will offer the option to:
Reschedule the tour for a different date at no additional cost.
Receive a full refund of the amount paid for the tour.
We will notify you of any cancellations as soon as possible and provide alternative options.
C. No-Show Policy:
If you fail to attend the tour on the scheduled date and time, or if you are not present at the designated meeting point, no refund will be provided. Please make sure to arrive on time for your tour, and if there are any issues, contact us in advance.
2. Refund Process
To request a refund, please contact us at least 24 hours before the scheduled tour date (for eligible cancellations). You can contact us via:
Email: [email protected]
Phone: +1 763-581-2932
In your request, please include:
Your full name
The booking reference number
The tour date and details
The reason for cancellation (if applicable)
Once we receive your cancellation request, we will process your refund within 7-10 business days. The refund will be issued to the same payment method used during booking.
3. Modifications to Bookings
If you need to modify your booking (such as changing the date of the tour or adjusting the number of participants), please contact us as early as possible. We will do our best to accommodate your request based on availability. If the modification is made with sufficient notice, there may be no additional fees. However, certain modifications may incur a small administrative fee depending on the nature of the change.
4. Refunds for Special Circumstances
Medical Emergencies: If you need to cancel due to a medical emergency or other significant unforeseen circumstances, we may offer a partial or full refund at our discretion. We may require documentation, such as a doctor's note, in such cases.
Travel Restrictions: If travel restrictions, such as those related to health or government regulations, prevent you from attending the tour, we will work with you to reschedule your tour or offer a full refund, subject to confirmation of such restrictions.
5. Refunds for Third-Party Services
If your booking includes services from third-party providers (e.g., accommodations, transportation, or other local vendors), the refund process for those services may be subject to the terms and conditions of the third party. We will assist you in contacting the relevant provider for any issues related to their services.
6. Contact Information
If you have any questions or concerns about this Refund Policy or need assistance with a refund, please contact us:
FilippoCarandini LLC
700 Nicollet Mall, Minneapolis, MN 55402, USA
Phone: +1 763-581-2932
Email: [email protected]